A red panda of uncertain age and very certain manners, Signor Rufus has managed the Den for longer than any guest can remember. He wears a waistcoat, speaks four languages and a little Latin, and keeps a list of every guest's preferences in a ledger that only he can read and that does not, in any meaningful sense, exist.
At night the desk passes to Corvax, a raven, who will hold your keys, your coat and your silence, and who has never been seen to sleep or eat anything except, once, a single grape.